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Frequently asked questions
Yes, absolutely! We'd be happy to create a custom piece based on your specific dimensions, sketches, or reference photos. Simply contact us through the form on our website or via your preferred messaging app with your requirements, and we'll provide you with a price quote and an estimated production time.
Standard international shipping to the US typically takes 7–14 business days from the date of dispatch. Please note that delivery times may vary due to holidays or customs processing. If you need your order by a specific date, we recommend placing your order as early as possible.
At the moment, we do not offer express shipping. Due to the size and nature of our handmade wicker products, all orders are shipped via Ukraine’s national postal service, Ukrposhta. The estimated delivery time is 7–14 business days from the date of dispatch.
Yes, they can be used outdoors occasionally in dry weather. However, they should not be exposed to rain, snow, or prolonged moisture. If your item gets wet, allow it to dry naturally in a well-ventilated area. With proper care, natural wicker will retain its beauty and durability for many years.
Caring for wicker products is simple! Dust them regularly with a dry or slightly damp soft cloth. To remove dust from hard-to-reach areas, use a soft-bristled brush or a vacuum cleaner with a brush attachment.
Wicker is lightweight yet surprisingly durable. Each item is carefully packed in a sturdy cardboard box using protective materials such as bubble wrap and cushioning fillers, ensuring it arrives safely and in perfect condition.